Why do you want to work in customer support, and what do you hope to learn from it?
I like solving problems for real people, and support lets me do that many times a day. I also want to learn how products work from the customer's side, because that teaches patience, clear speaking and careful listening. A good day for me is when someone arrives worried and leaves knowing exactly what happens next. I know the work can be repetitive, so I would look for small ways to improve, such as sharing a tip with the team.
Describe walking away from a deal that looked attractive on revenue.
Choose a real deal that looked big but was wrong. Explain the problem, such as very low margin, heavy discounts, unrealistic demands or risks the team could not deliver. Say how you weighed cost against reward and talked to your manager and finance. Describe the alternative you took, for example a smaller scope or focusing on better deals. Share the outcome, and what it taught you about protecting long-term relationships.
What questions reveal whether a prospect has a funded problem rather than curiosity?
Good discovery finds out if the pain is real and funded. Ask what the problem costs them now, in money, time or risk. Ask who else feels it, and who decides and signs off. Ask what happens if they do nothing, and why now. Find out if budget exists or how it gets approved. Learn what else they are trying, including doing it in-house or picking a rival. Real buyers have clear answers.
How do you keep a sales forecast honest under quarter-end pressure?
Honest forecasting starts with clear rules. Each stage needs evidence, such as a confirmed budget, a named decision maker and a signed plan, not gut feeling. Set firm criteria for what counts as commit. Look at history, including how often deals slip and by how much, and adjust for it. Review deals weekly with tough questions. Share bad news early. A forecast that is honest and slightly low is better than one that misses.